Privacy Policy
Last Updated: March 15, 2025
At gynarolent, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our business activity analysis services.
We're committed to transparency. You'll find straightforward explanations here about what data we gather, why we need it, and what rights you have under Australian privacy law.
Information We Collect
The information we gather falls into a few categories. Some you provide directly when working with us. Other data comes from how you use our services or systems.
Personal Details You Share
When you reach out or engage our services, we typically collect:
- Your name and business contact information
- Email address and phone number for correspondence
- Company name and business registration details
- Industry sector and approximate business size
- Financial data relevant to analysis services
- Payment information for billing purposes
Technical Information
Our systems automatically collect certain technical data when you visit our website or use our platforms. This includes browser type, device information, IP address, and usage patterns. We use this to improve service delivery and spot technical issues early.
Business Activity Data
For our analysis services to work properly, we need access to specific business metrics and operational data. The exact information varies based on your service package, but might include transaction records, performance indicators, or operational statistics you choose to share.
How We Use Your Information
Every piece of data we collect serves a purpose. We don't gather information just to have it sitting around.
Service Delivery: Most obviously, we use your data to deliver the analysis services you've requested. Without access to your business metrics, we can't provide meaningful insights.
Beyond direct service provision, your information helps us:
- Communicate about your account and services
- Process payments and maintain billing records
- Improve our analytical methodologies and tools
- Comply with Australian legal and regulatory requirements
- Protect against fraud or unauthorized access
- Respond to your inquiries and support requests
We occasionally use aggregated, anonymized data for research purposes or to develop better analysis tools. This data can't be traced back to individual clients.
Data Storage and Security
Your information lives on secure servers located in Australia. We've chosen Australian data centers specifically to keep your data within the country and subject to Australian privacy protections.
Security Measures
We protect your data through multiple layers of security. This includes encrypted connections, access controls that limit who can see what, regular security audits, and staff training on privacy practices.
Our team members only access client data when necessary for their specific job functions. We maintain detailed logs of data access to ensure accountability.
No system is completely impenetrable, but we maintain what we believe are robust protections appropriate for the sensitivity of business financial data. We continuously review and update our security practices as technology and threats evolve.
Data Retention
We keep your personal and business data for as long as you maintain an active relationship with us, plus seven years after service termination. This retention period aligns with Australian tax and business record requirements.
Some data gets deleted sooner. Technical logs are typically purged after 24 months unless needed for ongoing security investigations or legal compliance.
Sharing Your Information
We don't sell your data to third parties. Period. Your business information stays confidential between you and gynarolent.
There are limited circumstances where we might share your information:
- With service providers who help us operate (like payment processors or hosting providers), under strict confidentiality agreements
- When required by Australian law or valid legal process
- To protect our legal rights or respond to actual security threats
- With your explicit consent for specific purposes you've approved
Any third-party service providers we work with are carefully vetted. They're bound by contracts that restrict how they can use your data and require them to maintain appropriate security standards.
Your Rights Under Australian Privacy Law
The Australian Privacy Act gives you several rights regarding your personal information. We respect these rights and have processes in place to honor them.
Access and Correction
You can request access to the personal information we hold about you. We'll provide this within 30 days of your request, though complex requests might take a bit longer.
If any information is incorrect or outdated, let us know. We'll update it promptly. You're also welcome to update your contact details or business information through your account portal anytime.
Data Portability
You can request copies of your business data in common formats. This is your information, and you should be able to move it if you choose to work with someone else.
Deletion Requests
You can ask us to delete your personal information. We'll comply unless we have legitimate reasons to retain it, such as outstanding billing matters, legal obligations, or ongoing disputes.
Important note: Some data must be retained for seven years under Australian taxation law. We can restrict access and use of this data, but can't fully delete it until the retention period expires.
Marketing Communications
You can opt out of marketing emails anytime using the unsubscribe link in any message. We'll still send you essential service-related communications about your account.
Cookies and Tracking
Our website uses cookies for basic functionality and to understand how visitors use the site. Most cookies are essential for the site to work properly, like remembering your login status.
We also use analytics cookies to see which pages get visited most and how people navigate the site. This helps us improve the user experience. These analytics tools are configured to respect privacy and don't track you across other websites.
Your browser settings let you control cookie acceptance. Blocking all cookies might affect site functionality, but you're welcome to adjust settings as you see fit.
International Data Transfers
We primarily store and process data within Australia. Occasionally, we might work with service providers whose systems are located overseas. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Any international transfers are limited to countries with comparable privacy protections or are covered by specific contractual protections.
Changes to This Policy
We review and update this privacy policy periodically. When we make significant changes, we'll notify active clients by email and post the updated version here with a new date.
Minor clarifications or updates might be made without individual notification. We recommend checking back occasionally if you want to stay informed about our privacy practices.
Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18. If you believe we've inadvertently collected such information, please contact us so we can delete it.
Questions About Your Privacy
If you have questions about this policy or want to exercise your privacy rights, we're here to help. Our team typically responds to privacy inquiries within five business days.
You can also lodge a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your personal information.
This privacy policy is governed by Australian privacy law and the Australian Privacy Principles.
gynarolent operates under Australian Business Number regulations and complies with applicable NSW and Commonwealth legislation.